I want you to be happy with your Tavasha piece. If you would like to exchange an item, please email me at tavashajewellery@gmail.com within five days of receiving your purchase, mentioning your order number and the piece you would like to exchange it for.

Please note:

• The item must be unworn, unused and returned in its original packaging.
• Exchanges are subject to the requested replacement being available in stock.
• Return shipping charges will be borne by the customer.
• Once I receive and inspect the returned piece, I will confirm the exchange and arrange for the replacement to be sent.
• Any difference in price between the original and replacement pieces will need to be settled before dispatch.
• Tavasha does not offer refunds. Items may only be exchanged in accordance with this policy.

If you receive a damaged or incorrect item, please email me within five days with clear photographs and your order details. I’ll personally help resolve the issue as quickly as possible.

Cancellations

You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, cancellation may not be possible, as your order may already be prepared or dispatched.

To request a cancellation, please email me at tavashajewellery@gmail.com with your order number. I’ll do my best to assist you promptly.